High Sierra Tickets - Purchase Policies

Our goal at HighSierraTickets.com is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on HighSierraTickets.com. If you have any questions about the information below, please contact us.

Payment Methods
HighSierraTickets.com accepts several methods of payment to accommodate your needs, including: MasterCard, Visa and Discover.

Pricing and Availability
HighSierraTickets.com sells tickets on behalf of promoters, teams, bands and venues, which means HighSierraTickets.com does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, charge by phone, ticket centers and box offices. All distribution points access the same ticketing system and inventory, therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event, however HighSierraTickets.com does not control this inventory or its availability.

Convenience Charges and Order Processing Fees
Tickets purchased on HighSierraTickets.com : are subject to convenience & processing charges.

Cancelled Events
Occasionally, events are cancelled or postponed by the promoter, team, band or venue due to weather conditions or situations affecting the staff or audience. When this occurs, HighSierraTickets.com makes every effort to ensure you receive a prompt refund of the ticket price. The service and handling fees are not refunded to cover the expenses already incurred by High Sierra Tickets. If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Please make sure to include/provide your HighSierraTickets.com order number so we can expedite your refund if applicable. If you purchased the ticket(s) somewhere other than HighSierraTickets.com, you will need to return the tickets directly to the ticket center where you purchased the tickets.

Refunds and Exchanges
Before purchasing tickets, carefully review your event and ticket selection. Policies set forth by our clients, including venues, teams and theatres, prohibit HighSierraTickets.com from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Delivery of Tickets and Will Call
If you have selected delivery through the mail, please allow at least 7 days after your order is made to receive your tickets. If you have not received your tickets within 48 hours of the event, please contact us

HighSierraTickets.com sends tickets via USPS standard mail only to the billing address of the charge card holder. Tickets sent via USPS can be sent within the U.S. or Canada.

Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. Please make sure your information is correct when you place your order.

Amount of Tickets Per Customer
When purchasing tickets on HighSierraTickets.com, you may be limited to a specified number of tickets for each event. This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.